Financial Counselor- Full Time
Winnsboro, LA
Full Time
Patient Financial Services
Entry Level
POSITION: FINANCIAL COUNSELOR
DEPARTMENT: PATIENT FINANCIAL SERVICES
FLSA STATUS: NON-EXEMPT
Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.
JOB SUMMARY:
Responsible for assisting patients and their families with financial matters related to their healthcare. This includes providing estimates of costs, explaining insurance benefits, verifying coverage, discussing payment plans, identifying financial assistance programs, and ensuring the accurate collection of patient financial data prior to or during the course of care.
JOB RELATIONSHIPS:
Responsible to: Director of Patient Financial Services
Positions Directly Supervised: None
Regular Contact with: All hospital and clinic personnel, Physicians, and the public.
MISSION STATEMENT:
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.
QUALIFICATIONS:
Education:
High school diploma or equivalent. Will be required to complete the Louisiana Medicaid Representative Training Program.
Work Experience:
Experience in the healthcare field and knowledge of health insurance, Medicare/Medicaid, and financial assistance programs is preferred.
Required Knowledge, Skills, and Abilities:
Physical Requirements:
OSHA EXPOSURE CATEGORY A:
Has exposure to blood borne pathogens.
Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.
DEPARTMENT: PATIENT FINANCIAL SERVICES
FLSA STATUS: NON-EXEMPT
Please read this job description carefully to ensure that you understand its contents, the job requirements, and expectations before signing this document.
JOB SUMMARY:
Responsible for assisting patients and their families with financial matters related to their healthcare. This includes providing estimates of costs, explaining insurance benefits, verifying coverage, discussing payment plans, identifying financial assistance programs, and ensuring the accurate collection of patient financial data prior to or during the course of care.
JOB RELATIONSHIPS:
Responsible to: Director of Patient Financial Services
Positions Directly Supervised: None
Regular Contact with: All hospital and clinic personnel, Physicians, and the public.
MISSION STATEMENT:
As an integral part of our community, Franklin Medical Center’s mission is to provide the highest quality health care and customer satisfaction to all those we serve. We are committed to delivering compassionate, capable, and personalized treatment to our patients and their families, always keeping in mind that our responsibility is to the health needs of the people.
ESSENTIAL JOB FUNCTIONS:
- Review Census daily to identify self-pay patients and discuss available financial options.
- Promptly notify Admissions Director when Insurance is discovered and/or approved so patient account(s) will be updated for billing.
- Review open account reports and identify accounts eligible for any financial assistance programs currently offered, contact and review financial options with patient and obtain proper documentation for financial determination.
- Submit monthly Medicaid eligibility reports to identify missed coverage
- Assist Financial Services Clerk (AR Clerk) with payment posting and daily deposits when needed. Will fill in for AR Clerk when needed.
- Receive and post patient payments. Print receipt for each payment received.
- Print and mail itemized statements as requested.
- Gather billing documentation and submit Workers’ Compensation and Liabiilty claims to third party vendors
- Assist anyone with bill related questions or direct to correct contact.
- Create and maintain payment plans and ACH payments.
- Maintain and scan accurate records, logs and files pertaining to all financial assistance applicants.
- Up-to-date knowledge on State and Federal regulations and guidelines.
- Collaborate with administration and third-party managing service providers to develop, plan, organize and implement current and future strategies to market services, enroll customers, bill customers, process payments, minimize bad debt, and improve cash flow.
- Assist patients with the completion and submission of Medicaid applications
- Educate registration staff on upfront collection processes, as needed
- Performs other duties as assigned.
QUALIFICATIONS:
Education:
High school diploma or equivalent. Will be required to complete the Louisiana Medicaid Representative Training Program.
Work Experience:
Experience in the healthcare field and knowledge of health insurance, Medicare/Medicaid, and financial assistance programs is preferred.
Required Knowledge, Skills, and Abilities:
- Strong written and verbal communication skills
- Ability to read and write effectively
- Ability to multitask and manage time effectively when completing several tasks at once
- Strong organizational skills
- Maintain confidentiality of patient and company information
- Strong customer service skills
- Proficient with computers and ability to learn computer software
Physical Requirements:
- Remain in a stationary position for long periods of time
- Occasionally move about the facility to access various departments and patient care areas
- Position self to maintain files in file cabinets and use office equipment such as printers, scanners, etc.
- Constantly operates a computer and other office machinery such as computer printers, scanner, etc.
- Ability to observe details at close range
- Ability to move boxes, equipment, etc. up to 10 pounds across the office for various needs
OSHA EXPOSURE CATEGORY A:
Has exposure to blood borne pathogens.
Equal Opportunity Statement:
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression or any other characteristic protected by federal, state or local laws.
Apply for this position
Required*